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GENERAL INFORMATION
 

 
TIPS FOR PASSENGERS TRAVELLING ON A TAJ TOURS EUROPE COACH TOUR. PLEASE READ ALL THE BELOW POINTS CAREFULLY, BEFORE YOU COMMENCE YOUR HOLIDAY
 
Foreign Currency and Expenses

Taj Tours London Limited advises passengers to exchange any spending money before they commence their tour. Passengers may also change money on the ferry, however not all passengers will cross the channel via ferry. While on tour, it is not possible for the tour manager to arrange for a passenger to exchange money, and not all places of interest will have ATM machines or accept credit / debit cards. All passengers will need to carry a small amount of local currency for their personal expenses, such as, refreshments, lunches, and traveling aids. This is generally GB £20.00 or € 25.00 or US $30.00 per person per day. Passengers are also advised to keep some Euro change while on tour as the same may be needed to pay for toilets in many parts of Europe.


Additional Excursions

In order to offer you the best value for money, Taj Tours London Limited gives you more choice and flexibility to choose the components of your Tour to make it of maximum enjoyment for yourself. Taj Tours London Limited have produced an itinerary that gives a very comprehensive program to suit all ages and interests. For your further enjoyment and value for money, we offer choices en-route to participate in further sightseeing excursions. Of course, if you do not participate, you do not pay. Optionals / Additional Excursions can be purchased prior to tour departure or on the commencement of your tour in Euros Cash only. Please note, if we do not have sufficient passengers for any Optional / Additional Excursion which is featured OR offered by the Tour Manager en-route or in resort, then the Optional / Additional Excursion may be cancelled. In this instance all pre-paid monies paid will be refunded on your return.


Travel Details

On receiving your completed and signed Booking Form and deposit payment, we will confirm your booking and send you the Confirmation Invoice, and you will have confirmed seats on the relevant tour that you have chosen. One week prior to your departure date you will be sent a Tour Confirmation Pack containing your, Hotel List, joining details, and travel tips, i.e. clothing, money and general guidance notes. If you have not received this information three days before departure date, we request that you telephone our Office or your Booking Agent immediately, to check the exact departure time and departure point for your tour. We regret that we would be unable to consider any claim for loss of money or compensation from passengers who fail to contact us in the event of their not receiving final tour details.


Shopping on Ferry

Purchases can be made on board the ferry from the shop, both on the outbound and return journeys. Kindly seek advice from the authorities for legal allowances.


Children

Taj Tours London Limited welcomes children of all ages through its entire program of holidays and tours. European legislation requires that all infants must be allocated a seat on Coaches. An additional fee is payable for this and details of this are set out in this brochure or are available from any of our Reservations Team. Child / Infant booster seats are not provided by Taj Tours London Limited / the Coach Company, and we advise you to carry your own.

Milk and baby food cannot be provided by the hotels or restaurants, and passengers accompanied by young children / infants are advised to carry ready baby milk cartons or baby milk formula on tour. Kindly note that not all hotels provide a kettle so if hot water is required for warming milk etc. in the hotel then it is advisable to carry a bottle warmer / kettle.

Manual pushchairs can be kept in the baggage lockers of the coach. Please advise our Reservations Team at the time of booking if you intend to carry a pushchair for your child / infant.


Meals

Continental breakfasts are provided on our Tours, and are served at the Hotels. Please consult your Tour Manager with regard to daily breakfast timings. We provide authentic Indian dinners (and lunches on some tours) on pre-set fixed buffet menu on our Europe coach tours. The meal plan is indicated at the bottom of the daily itinerary. Lunches on some tours will be served in pre-selected picnic areas where they may be no seating arrangements. On some days, cold packed lunches may also be served. We, however, reserve the right to change the meal arrangement, where circumstances compel us to do so. On certain tours, we will provide pre-set Continental dinners at the hotel / restaurant as mentioned by the itinerary.

If for any reason Taj Tours are unable to provide a meal (meal is missed), Taj Tours will either take passengers to an alternative restaurant or provide them with a fixed amount for the missed lunch / dinner.

Unlike an airline, we cannot process for a special meal, nor can we guarantee a special diet for passengers. Neither can we guarantee special meals or special timings or extra halts for infants, children, elderly passengers or passengers with diabetes / cholesterol / high blood pressure / allergies, etc.


Hotels
 
The list of hotel names, addresses and telephone numbers for each tour are available from Taj Tours London Limited Offices or from the 'Taj Tours' Tour Manager prior to departure. In case there are any difficulties in people trying to contact those on holiday, please speak to the Taj Tours London Office, who will be happy to assist.
 
Office Contact Details   Office Timings
     
T +44 208 900 1986
F +44 208 900 1120
@ info@tajtoursuk.com
 
Monday to Friday: 10:00 hrs. TO 18:00 hrs.
Saturday: 10:00 hrs. TO 17:00 hrs.
Weekly Holiday: Sunday
 

Porterage

The coach driver will load and unload only one piece of luggage per person from the coach. It will be the passengers’ responsibility to carry their luggage to and from the coach as well as their hotel room. Porter service is not included in the cost of your holiday price, if passengers wish to utilize this service they must arrange with hotel concierge and pay directly to the hotel at time of check out. Please note that at some hotels used by us, you may be required to move your own luggage a short distance to the entrance where parking of the coach outside the hotel concerned is not possible.


Baggage
 
Due to limited luggage storage space in the coach, passengers are requested to limit their baggage to one medium sized suitcase - the sum of the 3 dimensions (length + breadth + height) must not exceed 62 inches or 158 centimetres and the weight should not exceed 23 kgs. In addition to this medium sized suitcase, you are allowed one small piece of hand luggage per person, weighing up to a maximum of 7 kgs. This can be either a lady’s handbag or small rucksack or laptop bag and must be able to fit into the inside-rack of the coach, or underneath your seat. Trolley bags are not allowed as hand luggage. Further, we suggest you can carry essentials like water, tissues, cameras, medicines, umbrellas, etc. in your hand luggage, as any luggage which placed in the lockers can only be accessed at the hotel / final point.
 
Note: ANY PASSENGERS CARRYING BAGGAGE, WHICH DOES NOT FIT THE ABOVE MEASUREMENT OR WEIGHT RESTRICTIONS, WILL NOT BE ALLOWED TO LOAD THE LUGGAGE ONTO THE COACH. FURTHER, DUE TO E.U. HEALTH & SAFETY REGULATIONS, WE WILL NOT BE ABLE TO CARRY OVER SIZED LUGGAGE ON OUR COACH AND THEREFORE, YOU WILL BE ASKED TO LEAVE OVER SIZED BAGGAGE BEHIND OR DENIED BOARDING ON THE COACH.

In case passengers wish to carry an additional suitcase on Tour, the same may be possible in case there is space available in the luggage hold of the Coach, and the charges per additional suitcase will be £5.00 per day. The sum of the 3 dimensions (length + breadth + height) must not exceed 62 inches or 158 centimetres and the weight should not exceed 23 kgs.

All baggage and personal effects are at all times and in all circumstances the responsibility of the passenger. All baggage is placed at the owner’s risk, and Taj Tours London Limited or its partners accept no liability for loss or damage to bags howsoever caused. It is advisable that the passenger does not carry valuables on the tour. However, if the passenger carries any valuables, the same should preferably be kept in the Safe Deposit Lockers, that are commonly made available in most of the hotels.

If you misplace or lose any moveable property, we will not be in any way responsible and the Tour Manager may not be in a position to escort you to lodge complaint with the authorities as it could compromise the convenience and time of the group.
 

   

Coaches

We do our best to provide modern comfortable coaches, which are either air-cooled or air-conditioned. The Coach Drivers take great pride in the appearance and cleanliness of the coaches. We therefore request everyone to take special care in helping to maintain the cleanliness of the coaches. The Coach Drivers will do their best to look after you and the coach – however your co-operation is essential.

On group tours, passengers are not allotted seat numbers, and on our longer tours we may operate a seat rotation system. The passengers shall in the case of the latter follow the instructions of the Tour Manager in this regard.


Punctuality

The Coach Drivers are bound by restrictions concerning maximum driving hours per day and per week, and the itineraries are planned having regard to the same. It is therefore, essential that the itineraries, schedules and timings are strictly adhered to by the passengers so as to ensure that all the services can be duly provided. If passengers miss any service due to lateness, there would be no refund for the same.

It is every passenger’s responsibility to ensure that they understand the departure time from any given point, and that they adhere to all departure times. Taj Tours London Limited will not take responsibility for passengers who are left behind as a result of not adhering to itineraries and times stated by the tour manager, for any reason. Any passenger who is left behind will have to make their way to the next appropriate point independently, and Taj Tours London Limited will not take any financial responsibility for the same.


Smoking / Alcohol / Snacks

For the comfort of all passengers, smoking (including the use of electronic cigarettes, e-cigars, e-pipes and other vaporizers), consumption of alcoholic beverages and consumption of snacks are strictly prohibited on board the coaches. However, rest stops are made at convenient service stations, at regular intervals.


Toilets

All our coaches have an on-board W.C., which is strictly for emergency use only, and is not a substitute for using the facilities at regular rest stops. Please note that the on-board W.C. on coaches have limited capacities and therefore we advise passengers to use them only on an ‘emergency’ basis as once the capacity has been reached the W.C. will be locked. In case you do have to use the on-board W.C. in an emergency, we request you to take great care, for obvious reasons of comfort to yourself and your co-passengers. Children must always be accompanied by an adult when using the on-board W.C. On rare occasions your coach may not have an on-board W.C. On our flight tours, please note that your touring coach will not have an on-board W.C.


Insurance

It is a mandatory requirement that the Travel Insurance adequately covers each passenger for the entire duration of the tour.

 
Passports

Please be sure to carry your valid passports with you on tour. It is the responsibility of each individual to ensure that they have the necessary valid visas for the entire duration of the tour. You must also carry any official documents that you may be asked to produce on your return to the U.K. by the immigration authorities with you on tour – e.g. return air tickets or proof of residence in the U.K. All passengers must have multiple entry visas / right of re-admission / indefinite leave to stay for U.K.

Important: It is advisable for all passengers to carry a photocopy of the important documents (passport with visa pages, air tickets, insurance and travellers cheques) with them on tour. The photocopies should be kept in a separate bag from the originals.


Clothing & Personal Items

Since European weather conditions vary throughout the season, it is advisable for all passengers to be well prepared for all types of weather conditions. We strongly recommend passengers to allow for both cold and warm climate.

We recommend that you carry warm clothing like a sweater / pullover, shawl, warm socks, warm jacket, stockings, gloves, thermal wear and sensible walking shoes. In case you wish to visit the Cabaret Show in Paris, please carry formal wear for the same.

Please also carry your toiletries, medicines with doctor's prescription, sunglasses, umbrella, and universal electric plug pin.


Laundry

Most hotels do offer laundry service, and in some cities Laundromats are also available. However, it is a good idea to try and pack enough clothing without having to do laundry, as it can sometimes be costly and / or inconvenient.


Wheelchair

Taj Tours London Limited does not have special tours for persons with a disability, however we do try to accommodate such passengers on our tours. You can bring your wheelchair on tour, as long as it is fully collapsible, manual and non-motorized. Further, it is compulsory that you travel with an able-bodied companion capable of pushing you in the wheelchair, as the Tour Manager cannot take this responsibility. Electric wheelchairs cannot be stored on any of our coaches. The driver will load and unload the wheelchair from the coach for the passenger, however the passenger will have to be physically fit enough to be able to board and disembark the coach on their own. Please advise us at the time of booking if you plan to bring one. Tours London Limited will also request hotels for suitable rooms - however this is only on a request basis and cannot be guaranteed.


Electrical Appliances

Electrical currents vary in the United Kingdom, on the continent of Europe and also in different countries throughout the world. Some newer appliances have dual voltage, but if not, we suggest you carry a converter for your electric shaver, travelling iron and other small appliances to prevent damage. Additionally, plugs / outlets differ everywhere, so you will need a universal electrical travel adaptor to use your appliances.


Service Fees & Tipping

Service Fees / Tips are customary in all parts of the world for services rendered (Coach Driver, Tour Manager, Mobile Kitchen Chefs, etc.) The service fees for the Tour Manager and Coach Driver are included in the tour cost. Should you wish to also offer a tip to the Caravan Staff, please do so at the end of your holiday in an envelope. The envelope may be handed over to the Tour Manager or the Caravan Staff.

 
 
Taj Tours London Limited reserve the unconditional right to refuse a booking or to terminate a passenger’s holiday in the event of unreasonable behaviour at any time.
 
Please Note: The above conditions form part of your Booking Terms and Conditions with Taj Tours London Limited. We thank you for booking with Taj Tours London Limited.
 
 
 
 
 
 
 
 
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