|TERMS & CONDITIONS
|Our Brochures are prepared some considerable time in advance of
publication. (November 2018). Every effort is made to ensure that the
information contained in our Brochures and on our web-site is accurate
and up-to-date as possible. However, prices and other information can
and do change.
Scope of Activity
We are travel and holiday organisers only. We do not control or operate any
airline, neither do we own or control any shipping company, coach or coach
company, hotel, transport, restaurant, or any other facility or service
mentioned in this Brochure. Though we take care in selecting all the
components of your holiday, we can only select and inspect them. As we have no
control in running of them, we cannot be responsible for any delay, improper
services provided by any agency, airline, transport, hotel, any provider of
services, for any injury, death, loss or damage which is caused by the act or
default of the management or employees of any hotel, airlines, shipping
companies, cruise, coach owners / coach operators / tour operators who are the
Company's independent contractors.
We are also not responsible for the delay
or deficiency in services provided by agency, airline, transport, hotel, any
provider of services, and/or any act or actions of co-travellers,
co-passengers which may result in injury, damage to the life/limb or property
of the Client or interfere with enjoying or availing the following and /or the
other services to be provided on the tour.
1. The Booking
Your Contract is with Taj Tours London Limited. You must be minimum eighteen
years old to make a booking with Taj Tours London Limited. A Contract exists
between us when we have confirmed that we have space available on the Tour of
your choice, we have received your signed Booking Form and deposit, and sent
you a Confirmation Invoice. All the relevant sections of the Booking Form must
be correctly and fully completed. We can only accept signed Booking Forms, as
this confirms that you and the other people on the Tour accept our Booking
Terms and Conditions and are entering into the Contract.
Please note that for all bookings we require you to send us a signed
Booking Form, with all relevant sections fully completed. We cannot accept
part completed Booking Forms. Where you intend to make your booking online, we
will require you check the box confirming that you have read, understood and
accepted the 'Terms and Conditions', 'General Information' and 'Tips for
Passengers' and agree to be bound by them.
For all Tours, upon completion of the signed Booking Form, a £200 / $300
non-refundable deposit per person or 30% of the Tour Cost, which ever is the
greater, must be paid to the Company. Where the Tour Costs are lower than the
deposit, then the full Tour Cost is payable.
For all bookings received less than four weeks prior to the Date of
Departure for the relevant Tour, full payment will be required at the time of
Payment can be made to Taj Tours London Limited, by cash or cheque (with
cheque guarantee card) or direct bank transfer into our bank account or Paypal
(2% charge to Balance). For bookings which are made within 10 working days of
the Tour Departure Date, the full amount will become immediately payable
either with GBP Cash OR DIRECT BANK TRANSFER into our bank account. Passengers
paying in US DOLLARS Cash or Travellers Cheques at the Taj Tours London
Limited Office in London and by Paypal will be charged 2% as a supplement in
addition to the total Tour Cost.
Once the completed Booking Form and deposit have been received an Invoice will
be sent, along with a receipt for the monies already paid. The balance of the
money must be paid 28 days prior to the Tour Departure Date.
- Any booking made within 28 working days of the Tour Departure
Date is considered to be a late booking for which the full payment will be
required at the same time of booking. For bookings which are made within 10
working days of the Tour Departure Date, the full amount will become
immediately payable in GBP CASH OR DIRECT BANK TRANSFER to our bank account.
- Failure to pay the balance amount within the specified period will
result in the cancellation of the booking, and the payment of a cancellation
fee, as detailed below.
5. If you Cancel your Holiday
|If you or any member of your party
wishes to cancel your holiday, you must notify us in writing. In any case,
the date of cancellation will be at the date on which notice is received in
the Tours Department of Taj Tours London Limited. The person who signed the
Booking Form must also sign the letter of cancellation. As this incurs
administrative costs and we may not be able to resell your booking,
cancellation charges will apply on the following scale:
Period Before Departure within which Written Instructions are Received
by Taj Tours London Limited
|Amount of Cancellation Charges shown as a %
of a Total
Holiday Price excluding Insurance Premium & Visa Fees
|More than 28 days
|27 - 14 days
||50% of total holiday cost
|13 - 07 days
||75% of total holiday cost
|06 days or less
||100% of total holiday cost
|NB - Please check your Travel
Insurance, as you may be able to receive all or part of these costs under
your Policy. Should you cancel your holiday due to a Visa Application
rejection, then the charges listed above will also apply, which will be in
addition to an administrative charge of £50.00 per person.
|A fee of £50.00 per person will also
be made for Change of Name and / or Change of Tour Departure (only for Coach
Tours) – this request is allowed only more than four weeks prior to the Date
of Departure for the Tour booked.
|In all instances any deposits paid
will automatically become non- refundable.
|In all cases, the above Cancellation
Fees will be applicable in the local currency.
|Force Majeure: This means that we
will not pay you compensation if we have to cancel or change your travel
arrangements in any way because of unusual or unforeseeable circumstances
beyond our control. These can include, for example, war, riot, industrial
dispute, sea port / airport strikes, terrorist activity and its
consequences, natural or nuclear disaster, fire, adverse weather and traffic
6. If you Change your Booking
If, after your confirmation Invoice has been issued, you wish to change your
travel arrangements in any way, for example the chosen Departure Date (only
for Coach Tours), Names of Passengers or accommodation, we will do our utmost
to make these changes, but it may not always be possible. Change of Name and /
or Change of Tour Departure (only for Coach Tours) are allowed only more than
four weeks prior to the Date of Departure for the Tour booked. Any request for
changes to be made must be in writing from the person who made the booking or
your travel agent. You will also be asked to pay an administrative charge of
£50.00 per person per change, and any further costs we incur in making this
alteration. You should be aware that these costs could increase the closer to
the Departure Date that changes are made and you should contact us as soon as
7. Our Liability to you
The Company does not own or control Hotels, Coach or other
facilities mentioned in the Tour.
- We accept responsibility for ensuring that your travel
arrangements, which you book with us, are supplied substantively as
described in this Brochure. If any part of your travel arrangements are
not provided as promised, due to the fault of our employees, agents or
suppliers we will pay you appropriate compensation if this has materially
affected the enjoyment of your travel arrangements. Subject to paragraph
(b) below our liability in all cases shall be limited to a maximum of 1%
of the costs of your travel arrangements.
- Taj Tours London Limited shall not be responsible and / or
liable for any damages caused to the Passenger due to reasons beyond the
control of Taj Tours London Limited (Force Majeure / Vis Majeure). Taj
Tours London Limited shall, in no circumstances whatsoever be liable to
the Passenger in case of:
- Any loss of life, limb or property, sickness, delay, discomfort,
additional expenses incurred by the Passenger, consequential loss
and/or damage or any kind suffered by Passenger howsoever caused
arising out of any act, omission, default of any Independent
Contractor or by any servant or agent employed by the Independent
Contractor or third person who may be engaged or concerned in the
provision of accommodation, meals, transportation, entertainment,
refreshment or any other service comprising the Tour Package.
- Failure on the part of Airline to accommodate Passengers despite
having confirmed tickets or cancellation or change of route or delay
- Loss of / delay of baggage by Airline / Coach / Cruise / Train.
- In any case, no liability on the part of the Company arising in
any way out of this contract in respect of any Tour, Holiday,
Excursion facility shall exceed the total amount paid for the Tour
Holiday, and shall in no case include any consequential loss or
additional expense whatsoever.
- Any death, personal injury, sickness, accident, loss, delay,
discomfort, increased expenses, consequential loss and/or damage or
any kind of theft howsoever caused;
- Any act, omission, default of any independent Contractor or
other person or by any servant or agent employed by them who may be
engaged or concerned in the provision of accommodation, refreshment,
carriage facility or service for the passenger or for any person
traveling with him howsoever caused.
- The temporary or permanent loss of or damage to baggage or
personal effects howsoever caused including willful negligence on
the part of any person.
- Overbooking of seats / rooms by the Airline / Hotel.
- Any overstay expenses due to delay or changes in Bus / Flights /
Ships / Trains or cancellation of special bogie or other services
due to sickness, weather conditions, war or any other cause
- The Company shall not be responsible and / or liable for any
damages caused to the Passenger due to reasons beyond the control of
the Company (Force Majeure / Vis Majeure).
- In any case, no liability on the part of the Company arising in
any way out of this contract in respect of any Tour, Holiday,
Excursion facility shall exceed the total amount paid for the tour
holiday, and shall in no case include any consequential loss or
additional expense whatsoever.
|The immunities provided under this contract to
the Company shall be available to the Company's Managers, including Tour
Managers, Employees, Servants and Agents but not to the Independent
Contractors selected by the Company.
- We cannot accept responsibility where the failures are
attributable to a third party not connected with the provision of the
Holiday and are unforeseeable or unavoidable, or where the failures are
due to unusual and unforeseeable circumstances beyond our control.
We do take all reasonable steps in ensuring that the organisation maintains
standards and provide a service that is acceptable to the Company. The
information within this Brochure has been compiled with all reasonable care
and is correct to the best knowledge of the Company and is published in good
We do our best to give passengers traveling on any of our Holidays an
enjoyable, trouble free Holiday, but occasionally plans go wrong. Should you
have a complaint, please inform the ‘Taj Tours’ Tour Manager at the time, who
will do everything possible to resolve the matter immediately. If the
situation is not resolved to your satisfaction, then you must notify the
Company within 28 days of the Tour ending in writing. If you do not write to
us within this time, then this will affect the investigation and outcome of
the complaint. Any disputes between passengers and Taj Tours London Limited,
shall be governed by Laws of the England & Wales.
9. Passports & Visas
Every passenger will need to hold a valid Passport to travel on our Tours. For
Non- European Union Passengers you must ensure that you have a minimum
validity of at least 3 months for some destinations and usually 6 months for
most Countries. This means that your passport must be valid for the prescribed
minimum period from the date of return into the United Kingdom after your
In addition to the above, Visas may be required depending on the type of
Passport you hold and the Country(ies) you intend to visit. The cost of
processing Visas and Passport is not included in the Tour Price and you are
required, if we are assisting you in obtaining the required Visas, to pay for
them separately. Details of these costs will be given at time of booking by
your Travel Agent.
Where we are applying for your Visa, we will use our reasonable endeavours
to assist you in obtaining the required Visa. However, Taj Tours London
Limited cannot accept any responsibility for any expenses, delay or
curtailment incurred as a result of Passenger’s documents not being correct or
ultimately for any Visa being declined. If Visas are not obtained from the
relevant Embassies and Passengers are unable to travel, then cancellation
charges will apply as per the above. Further the fee for the lodging of the
Visa Application is non-refundable. Please note this charge will be in
addition to the deposit paid which is non-refundable and in addition to the
cancellation charges, which will apply per person as detailed in section.
10. Customs and Immigration Delays / Enquiries
Taj Tours London Limited will not be held responsible, if you are stopped or
held by any government department, e.g. Police, Customs, Immigration or any
other authorities of the destination country. The tour will continue and no
financial or any other kind responsibility will be accepted by Taj Tours
London Limited Passengers who are held back will have to make their own
arrangements to their destination.
UK & EC citizens are advised that from 1st January 2006, you will need a
European Health Insurance Card (EHIC) to receive healthcare that becomes
necessary during your visit to an EEA country or Switzerland. Please note that
is strongly advised that you should still obtain travel insurance as a
NON-EC citizens are advised to obtain the necessary travel
insurance from their country of origin. We strongly advise that all passengers
obtain travel insurance for the entire duration of their holiday.
Any person who has a contagious disease is forbidden to travel. Any person
found during the Tour with such a disease will be asked to leave the Tour, and
will have to make their arrangements to return home. Any expenses arising will
have to be borne by you although may be recovered by the Travel Insurance
acquired by the Passenger, subject of course to the Terms and Conditions of
your Policy. Taj Tours London Limited accepts no responsibility for any costs
or losses suffered by you.
12. Vaccinations, Health & Safety
For some Countries a valid certificate of vaccination against certain diseases
may be recommended or required by Immigration authorities / the Department of
Health. Yellow fever and Cholera vaccinations or a course of anti-malaria
tablets may also be required depending on the destination. Additionally, we
recommend that anyone travelling overseas is immunised against Typhoid, Polio,
Tetanus and Hepatitis (please consult your doctor). When travelling to more
than one country additional vaccinations may be required. As regulations are
frequently changing, you must check with your doctor as to which inoculations
are advisable for your chosen holiday. You should also refer to the Department
of Health leaflet “Health and Advice for Travellers”. You may also check with
your local health provider. Valid medical insurance for the entire duration of
your trip is highly recommended.
The safety standards and regulations, which
apply overseas, are those of the country concerned. Often, they do not aspire
to the same levels as in the UK, due to this the general standards of safety,
hygiene, fire precautions, etc. can differ to those we expect in the UK. We
suggest you familiarise yourself with fire escapes, and check depth and exits
from swimming pools before swimming. Upset stomachs can easily be caused from
climate change, water & ice. Please exercise precaution and seek immediate
advice if you think you may be affected. Avoid skin piercing and touching wild
or stray animals as rabies is also a big threat. You should take due care of
sunburn by using creams and not over exposing yourself. It is advisable to
keep note of any significant medical condition you have and details of any
medication you are prescribed.
All our tours are subject to governance by VOSA for driving hours and the
Coach Drivers are bound by restrictions concerning maximum driving hours per
day and per week. The Itineraries are planned having regard to the same.
It is therefore, essential that the itineraries, schedules and timings are
strictly adhered to by the Passengers, to ensure that all the services can be
duly provided. Taj Tours London Limited will not take responsibility for
passengers left behind due to not adhering to itineraries and timings stated
by the tour manager for whatsoever reason. It is a passenger’s responsibility
to ensure that they are clear in understanding of the departure time from any
given point. Any passenger left behind will have to make their way to the next
appropriate joining point independently, and no financial or other
responsibility is taken by Taj Tours London Limited. Taj Tours London Limited
cannot be held liable for any loss or inconvenience caused by passengers not
arriving at the chosen pick-up point at the prescribed time and location. If
the passenger misses any service due to lateness, there would be no refund for
Please note that during the tour, the tour manager reserves the right to
modify the itinerary as they deem fit. These minor changes are made for the
benefit of the passengers and for the smooth running of the tour. These
changes are usually due to unexpected delays or major local events that can
14. Lost Property & Thefts
It is the passenger's responsibility to keep their property and valuables safe
at all times. If an item has been left at the hotel or restaurant, etc., the
passenger can call the concerned persons and provide them with their home
address along with their credit / debit card details so the hotel / restaurant
/ supplier can arrange for the items to be returned to their home address.
Taj Tours London Limited will take no responsibility for retrieving any
items of lost property on behalf of a passenger, in line with company policy,
safety and law. Taj Tours London Limited will also not take responsibility in
reclaiming any belongings from third-party suppliers. It is the passenger's
responsibility to contact the service provider directly and arrange for
payment and shipping independently. If items are returned to Taj Tours London
Limited, we will not be responsible for any damage sustained during transit.
Any belongings misplaced by passengers and subsequently given to Taj Tours
London Limited will be held for a maximum of seven days. Belongings which are
not claimed within seven days will be disposed off or donated to a charity.
Taj Tours London Limited maintains a strict policy of not carrying anyone’s
property across international borders.
In case of theft, passengers should advise their tour manager immediately
and report the theft to the nearest police personnel, so they can be provided
with a police report or crime reference number. Passengers are advised not to
carry unnecessary valuables and to be vigilant at all times as tourist spots
are well known target locations for pick pockets. Taj Tours London Limited
recommends that all passengers, including EU citizens, have valid travel
15. Damage of Property
You will be responsible for making full payment for any damage or loss caused
by you or any of your party whilst on tour. Payment must be made directly to
the service provider / third-party concerned. In failing to do so, you will be
liable for any claims or legal actions against us or you (together with any
third party legal costs) resulting from your or your party’s actions.
16. Flight Tours
Our Flight Tours are operated by local ground operators who handle all the
arrangements at the various destinations. On these tours you may not
necessarily be accompanied by a tour manager and you will be assisted by a
local representative (for emergencies and enquiries) during your tour. The
local representative will not be present with you at all times. A local guide
/ representative will accompany you on your sightseeing / excursions, however
you will also be given free time to explore the destinations on your own. Your
sightseeing / excursions / tours will be conducted in a coach or mini-bus
(facilities on the vehicle will vary from those on our European Coach Tours).
There is no seat allocation on these tours and passengers will be accommodated
within the vehicle based on the seats available. Sightseeing tours may be
conducted with groups not booked through Taj Tours London Limited. Meals will
be served at selected restaurants or during excursions. Restaurants will be
located within walking distance from your hotels and passengers will be
required to reach the restaurants by themselves. Passengers are required to
check the status of visa and immigration for the country / countries of
travel. Taj Tours London Limited will not take responsibility for any
cancellation due to absence of correct passport / visa requirements, as it is
the passenger's responsibility to ensure that these requirements are fulfilled
prior to their tour departure.
OUR OBLIGATION TO YOU
We Reserve your Holiday
When we have confirmed that we have available space on the Tour of your choice
and you have sent us a completed Booking Form, a Provisional Booking will be
made for you. Your booking status will only be changed to “Confirmed” once we
have in our possession a signed Booking Form together with cleared funds for
the deposit payable by you and we will forward a receipt and a Confirmation
Invoice. The Confirmation Letter will be sent within one week of the Departure
The price of your travel arrangements are subject to surcharges for increases
in transportation costs such as fuel, schedule air fares and any other airline
cost changes which are part of the Contract between Airlines (and their
Agents), and the Tour Operator or Organizer. Also Government action such as
increases in VAT, or any other Government imposed increases, and currency
changes in relation to an Exchange Rate variation. Even in this case, we will
absorb an amount of 2% of the price of your travel arrangements, which
excludes insurance premiums, Visa Fees and any amendment charges. Only amounts
in excess of this 2% will be surcharged, where you have to pay a surcharge
there will be an administration charge of £1.00 per person. On each occasion a
surcharge is applicable we will send you a further / final Invoice showing the
additional amount payable. If this means that you have to pay more than 10% of
the price of your travel arrangements, you may cancel your travel arrangements
and receive full refund of all monies paid within 28 days of the date of
cancellation, except for any premium paid to us for Holiday Insurance, Visa
Fees and any amendment charges. Should you decide to cancel for this reason,
you must exercise your right to do so within 14 days from the issue date
printed on your Final Invoice. Exchange rates we have used in calculating our
tour rates are: £1 = €1.13; £1= 1.32 Swiss Francs; £1= US$1.33.
If we Cancel or Change your Holiday
In the event of the Company having to cancel the Tour, due to
circumstances beyond our control, a full refund of the exact monies
received, less the Insurance Premium and Visa Fees will be given. In other
certain conditions where we are forced to cancel your Holiday, especially
due to insufficient numbers on a particular Tour, if this should occur we
would return all the money you have paid to us, less the Insurance Premium
and Visa Fees, or offer you a suitable alternative. This may be with an
alternative Tour Operator for a similar Holiday. In any instance where
refunds are necessary due to changes, amendments or cancellations will be
paid directly through your Booking Agent. It will take at least 28 days to
There will be no refunds for any unutilized services, e.g.
meals, entrance fees, optional tours / additional excursions, hotel
accommodation etc. We will additionally pay you the compensation set out
above, however this will not apply in circumstances amounting to force
Your Holiday is planned months in advance and although it is
unlikely, it is possible that circumstances may force us to make changes to
the advertised Holiday. If for any reason beyond our control, it proves to
be necessary to change your Hotel accommodation, Tour routing or Itinerary,
we will undertake to provide alternative accommodation of a similar or
higher classification. Again, where some feature of your Holiday, such as, a
visit or excursion cannot be offered we shall substitute for an equivalent
or improved arrangement where possible. We will of course notify you of such
changes in writing. If a major change becomes necessary we will inform you
as soon as it is reasonably possible, if there is time before your
departure. If a major change of your Holiday arrangements is made before
departure, which involves changing your day of departure, resort area, or
offering accommodation of a lower classification, you may opt for one of the
- Accept the changed arrangements as notified by us.
- Purchase another holiday from Taj Tours London Limited at a
discount of 5% or £50 / $ 65.00 per person, whichever is the lower amount,
on the tour price only.
- Cancel your holiday
In accordance with Civil Aviation Authority regulations, all
flights will be issued by a major ATOL holder and not Taj Tours London
The information given in this Brochure has been included to assist you in
choosing the Holiday that best suits your needs and is accurate at time of
design and print, (November 2017). Our Brochure descriptions are of the
amenities usually available and are, to the best of our knowledge accurate and
correct at the date of printing. However, circumstances can change beyond our
control. Equipment and amenities facilities require servicing or repairing and
therefore we cannot guarantee that they will always be available. Due to
various fashion / medical / government seminars and large fairs being held in
many major cities, i.e. Paris, Brussels, Amsterdam, Florence, Rome, Nice,
Lucerne, Geneva, it may therefore be necessary for us to change our hotels. We
will advise of such changes at the prior to your departure. We have made every
reasonable effort to avoid these dates, but in some cases, it may be necessary
to stay outside or alternative cities. It may therefore be necessary, for us
to change our scheduled dates or routing of the tour or hotel in order to
operate without any inconvenience to you. We will advise of such changes prior
to your departure. No person other than the Company, in writing, has the
authority to vary, add, amplify or waive any stipulation, representation, term
or condition set forth in this brochure. Should it become necessary to alter
the Tour in any way, in order for us to operate, we will advise of such
changes as soon as practicable.
Baggage & Porterage
Baggage: Due to limited luggage storage space in the coach, passengers are
requested to limit their baggage to one medium sized suitcase - the sum of
the 3 dimensions (length + breadth + height) must not exceed 62 inches or
158 centimetres and the weight should not exceed 23 kgs. In addition to this
medium sized suitcase, you are allowed one small piece of hand luggage per
person, weighing up to a maximum of 7 kgs. This can be either a lady’s
handbag or small rucksack or laptop bag and must be able to fit into the
inside-rack of the coach, or underneath your seat. Trolley bags are not
allowed as hand luggage. Further, we suggest you can carry essentials like
water, tissues, cameras, medicines, umbrellas, etc. in your hand luggage, as
any luggage which placed in the lockers can only be accessed at the hotel /
PLEASE NOTE: ANY PASSENGERS CARRYING BAGGAGE,
WHICH DOES NOT FIT THE ABOVE MEASUREMENT OR WEIGHT RESTRICTIONS, WILL
NOT BE ALLOWED TO LOAD THE LUGGAGE ONTO THE COACH. FURTHER, DUE TO E.U.
HEALTH & SAFETY REGULATIONS, WE WILL NOT BE ABLE TO CARRY OVER SIZED
LUGGAGE ON OUR COACH AND THEREFORE, YOU WILL BE ASKED TO LEAVE OVER
SIZED BAGGAGE BEHIND OR DENIED BOARDING ON THE COACH.
In case passengers wish to carry an additional suitcase on Tour, the
same may be possible in case there is space available in the luggage
hold of the Coach, and the charges per additional suitcase will be £5.00
per day. The sum of the 3 dimensions (length + breadth + height) must
not exceed 62 inches or 158 centimetres and the weight should not exceed
The coach driver will load and unload only one piece of
luggage per person from the coach. It will be the passengers’
responsibility to carry their luggage to and from the coach as well as
their hotel room. Porter service is not included in the cost of your
holiday price, if passengers wish to utilize this service they must
arrange with hotel concierge and pay directly to the Hotel at time of
check out. Please note that at some Hotels used by us you may be
required to move your own luggage a short distance to the entrance where
parking of the coach outside the hotel concerned is not possible.
All baggage and personal effects are, at all times and in
all circumstances, the responsibility of the passenger. All baggage is
placed at the owner’s risk, and Taj Tours London Limited or its partners
accept no liability for loss or damage to bags howsoever caused. It is
advisable that the passenger does not carry valuables on the tour.
However, if the passenger carries any valuables, the same should
preferably be kept in the Safe Deposit Lockers, that are commonly made
available in most of the hotels.
If you misplace or lose any moveable property, we will not
be in any way responsible and the Tour Manager may not be in a position
to escort you to lodge complaint with the authorities as it could
compromise the convenience and time of the group.
Pickup Points for European Coach Tours
Taj Tours London Limited can offer you a pick-up, for your chosen holiday
(COACH TOURS TO EUROPE ONLY). Please indicate the nearest pick-up point that
suits you on your Booking Form. In case you do not select a pick-up point at
the time of booking, Wembley will be selected as a default pick-up point.
Please note that some pick-up times are usually very early in the morning, and
will be several hours before the actual tour departure time. Also, the return
time from the tour will be very late in the night, and trains / buses may not
be available for your onward journey home.
Please note the following:
- The Wembley, Southall, Ilford and London Victoria pick-up points are
guaranteed for short tours (9 days and less). However, other pick-up points
are subject to a minimum of approx. 20 Passengers.
- The departure time from your pick-up point on Day 1 will depend on the
tour you are joining and could be between 03:00 a.m. and 06:00 a.m.
- The departure time from your pick-up point will be advised to you seven
days before the departure date. The departure time is subject to change at
any time, prior to the tour departure, due to change in coach and ferry
timings, or delays beyond our control. We do not accept any responsibility
for passengers having to change their travel arrangements due to a change in
the departure time of the tour.
- If for any reason we are unable to offer you your preferred pick-up
point, we will inform you regarding the same prior to the departure date. We
do not accept any responsibility for passengers having to change their
travel arrangements due to a change in the pick-up point.
- You should plan to be at your pick-up point no later than 15 minutes
prior to the departure time communicated to you. Coaches will not be delayed
for passengers arriving late.
- For some pick-up points, the mode of transportation offered may be a
private car, mini-bus or mini-coach, and may not have all the facilities as
your Tour Coach.
- Pick-ups outside the Greater London area (except Dover, Folkestone and
Maidstone Services) will be charged at rates shown below - for a return
pick-up. Infants aged 0-23 months will pay 50% of the adult price. Note you
will need to carry your own child seat.
- We will not accept changes to your chosen pick-up point within ten days
prior to your tour departure date. Should you decide to amend your chosen
pick-up point, and if we are able to allow such a change in special cases,
you will be required to pay an administrative charge of £25.00 per person
per change. Please also note that these costs may increase the closer to the
departure date that changes are made.
- The return journeys from the Continent are scheduled to arrive at Dover
between 20:00 p.m. and 21:00 p.m. approximately (could be earlier or later
sometimes). Coaches will then proceed to the original pick-up points. You
should make adequate arrangements for your return journey home, as drop-off
times may be very late in the night. The arrival time at Dover and the
drop-off time are subject to change at any time, due to change in ferry
timings, or delays beyond our control. We do not accept any responsibility
for passengers having to change their travel arrangements due to a delay in
the return of the Tour.
- For the long tours (10 Days and more), there will be limited pick-up and
Taj Tours London Limited welcomes children of all ages through its entire
program of Holidays and Tours. Special rates have been negotiated for children
sharing their parent’s room. One child under 11 years (or as mentioned in the
Itinerary) can share the room with his / her parent's and will be provided an
extra bed. The maximum occupancy per room is three persons. Infants under the
age of two may travel at special rates. Where a child shares the parent’s
room, and extra folding bed will be provided, this will however, mean less
space in the room. Please note, in case you have 2 children travelling with 2
adults, you will have to book a separate room for the children. The children
will be classed as adults and therefore will be required to pay adult rates,
as all Tour Costs are based on a minimum of 2 adults sharing per Room.
Additional Excursions and flights for children will still be charged at child
rates. European legislation requires that all infants must be allocated a seat
on Coaches. An additional fee is payable for this and details of this are set
out in this Brochure or are available from any of our Reservations Team.
Child / Infant booster seats are not provided by Taj Tours London Limited /
the Coach Company, and we advise you to carry your own. Milk and baby food
cannot be provided by the hotels or restaurants, and passengers accompanied by
young children / infants are advised to carry ready baby milk cartons or baby
milk formula on tour. Kindly note that not all hotels provide a kettle so if
hot water is required for warming milk etc. in the hotel then it is advisable
to carry a bottle warmer / kettle. Manual pushchairs can be kept in the
baggage lockers of the coach. Please advise our Reservation Team at the time
of booking if you intend to carry a pushchair for your child / infant.
Service Fees / Tips are customary in all parts of the world for services
rendered (Coach Driver, Tour Manager, Mobile Kitchen Chefs, etc.) The service
fees for the Tour Manager and Coach Driver are included in the tour cost.
Should you wish to also offer a tip to the Mobile Kitchen Staff, please do so
at the end of your holiday in an envelope. The envelope may be handed over to
the Tour Manager or the Mobile Kitchen Staff.
Foreign Currency & Expenses
Taj Tours London Limited advises passengers to exchange any spending money
before they commence their tour. Passengers may also change money on the
ferry, however not all passengers will cross the channel via ferry. While on
tour, it is not possible for the tour manager to arrange for a passenger to
exchange money, and not all places of interest will have ATM machines or
accept credit / debit cards. All passengers will need to carry a small amount
of local currency for their personal expenses, such as, refreshments, lunches,
and traveling aids. This is generally GB £20.00 or € 25.00 or US $30.00 per
person per day. Passengers are also advised to keep some Euro change while on
tour as the same may be needed to pay for toilets in many parts of Europe.
The hotels mentioned on each Tour are only the indicative
hotels, and are subject to change based on availability. Please request our
Sales Team for the Final Hotel List for your Tour.
As you will be out sightseeing most of the time and will retire
to room only for the night, the Company selects Hotels at locations, which
give comfort and value for money. Hence depending on the day-to-day
Itinerary, the Hotel may be confirmed either in the City or away from the
city centre as in some cases it reduces the following day's travel time on
the Coach. Please note that hotel check-in times are from late afternoon,
e.g. 3pm, and checkout is at 11am.
Most hotels in Europe do not have air-conditioners or fans or
tea / coffee or kettle facilities in rooms as standard.
A double room has either a single queen-size bed or two
separate beds. If the Passenger requests for a room with queen-size bed, the
same would be provided subject to availability as most of the Hotel rooms in
Europe are twin-bedded. In case of non-availability of room with queen-size
bed, a twin bedded-room will be given.
Please note that hotels in Europe can have exceptionally small
rooms unlike what you may have experienced in other countries such as the
United States of America.
The Company recommends a maximum of only three persons in one
room. Triple Rooms are usually no larger than Twin / Double Rooms and the
third bed is often a roll-away bed or cot or sofa-bed placed in a Twin /
However, if you are a family of four, i.e. two adults and two
children, then your first child will be given an extra bed but the second
child will be required to share the bed as no extra bed can be provided. In
such a case, a reduction will be provided for the second child as stated
within the tour itinerary. The extra bed provided to the first child will
either be a sofa bed or roll-away bed or cot suitable for one individual
only. For a more comfortable stay, we recommend you book a separate room for
the children. In this case, the children will be classed as adults and
therefore will be required to pay adult rates, as all Tour Costs are based
on a minimum of two adults sharing per Room.
Please note that on some tours it is only possible to
accommodate a maximum of 3 individuals in a room. In such a case, if you are
a family of four, i.e. two adults and two children, you will have to book a
separate room for the children. The children will be classed as adults and
therefore will be required to pay adult rates, as all Tour Costs are based
on a minimum of two adults sharing per Room.
The cost of the package is based on a minimum of two adults
sharing one room. If your group consists of one adult and one child, the
child must pay a full adult fare to make up the cost for the room required.
Hotels do not provide baby cots for infants as standard and the
same must be requested in advance (subject to availability).
||Amount you will Pay
1 Adult + 1 Child
|2 x Adult Tour Price
||1 Double / Twin Room
|2 Adults + 1 Child
||(2 x Adult Tour Price) + (1 Child Tour
||1 Double / Twin Room + 1 extra bed
|2 Adults + 2 Children
||OPTION 1: (4 x Adult Tour Price)
OPTION 2: (2 x Adult Tour Price) + (2 Child Tour Price)
|OPTION 1: 2 Double / Twin Rooms
OPTION 2: 1 Double / Twin Room + 1 extra bed
|2 Adults + 3 Children
||(4 x Adult Tour Price) + (1 Child Tour
||2 Double / Twin Room + 1 extra bed
of the Rooms)
|In case of a passenger booking on a
Single basis, you will have to pay Single Room supplement, unless two such
passengers are willing to share Rooms. Even in such cases, we do not take
any responsibility as to compatibility, integrity, character or punctuality
of either of the Passengers and such a decision shall be entirely that of
the concerned Passengers as to the consequences. If, after having agreed to
share a Room, either or both the sharing parties wishes to revert to having
a Single Occupancy Room then it will be provided strictly on an availability
basis and both the Passengers will have to pay Single Room Supplement in
full for the entire Trip. Similarly, in case either of the Passengers is
unable to travel due to any reason whatsoever, the other Passenger will have
to pay Single Room Supplement in full.
Any damage caused to the Hotel
property by you will have to be paid by you directly to the Hotel before
departure from the Hotel, and Taj Tours London Limited would not be liable
for the same.
On Europe tours Breakfasts are served by the hotels and generally include:
Cereals, Milk, Tea / Coffee, Fruit Juices, Bread, Butter, Jam, Scrambled /
Boiled Eggs, Yoghurt and Fruit. At some hotels Cheese and Cold Cuts are also
included for breakfast.
On certain Europe tours at certain places, we have
arranged for Indian chefs to cater for your meal requirements. This will
involve the chefs preparing freshly cooked Indian lunches & dinners (the menu
will be pre-set) from a mobile kitchen. Further lunches served on these days,
will be en route, in pre-selected picnic areas where there may be no seating
arrangements. Due to adverse weather conditions, it may not always be possible
to provide lunches en route. Please note if this is the case, then no refunds
will be given. At places where we provide Indian lunches / dinners at
restaurants, the menu will be pre-set and should you require any additional
items, then this can be ordered and paid for directly with the restaurant.
There are pre-set menus provided on the tour. The meal and the type of meal
are clearly indicated if available, in the Brochure. We, however, reserve the
right to change the meal arrangement, where circumstances compel us to do so.
On certain Tours, we will provide pre-set Continental dinners at the hotel /
restaurant as mentioned by the Itinerary.
If for any reason Taj Tours London Limited are unable to provide a meal
(meal is missed), Taj Tours London Limited will either take passengers to an
alternative restaurant or provide them with a fixed amount for the missed
lunch / dinner.
Unlike an Airline, we cannot process for a special meal, nor can we
guarantee a special diet for customers if applicable. Neither can we guarantee
special meals or special timings or extra halts for infants, children, elderly
passengers or passengers with diabetes / cholesterol / high blood pressure /
Taj Tours London Limited will attempt to accommodate the requirements of
individuals who suffer from allergies, however, this is not guaranteed.
Passengers who suffer from allergies must inform Taj Tours London Limited in
writing at time of booking. Individuals who suffer from severe allergies are
strongly advised to take all relevant precautions before travelling.
Passengers are strongly advised to also inform the Tour Manager of any
allergies at the beginning of the tour.
Taj Tours London Limited can take no responsibility for the actions of
other passengers who aggravate allergies suffered by another passenger.
We cannot guarantee that food within Restaurants and Kitchen Caravans are
free from allergens (e.g. nuts, lactose, etc.) due to potential cross
contamination risks from products, people and the environment. Taj Tours
London Limited will attempt to accommodate any requests concerning dietary
requirements, however passengers are advised that these are not guaranteed.
Passengers should enquire with the Tour Manager regarding the adherence to
these requirements at time of dining.
Coach / Seating
The Company uses air-conditioned / air-cooled executive Coaches, Minibuses or
Cars. Facilities on some Coaches include: videos, reclining seats and
air-cooled vents or air conditioning.
Very occasionally, an unforeseen
circumstance, such as Coach breakdown, may occur whereby it is necessary for
us to provide a replacement Coach at short notice. This can sometimes mean
that the Coach has a different seating configuration necessitating a change of
seating plan or that the Coach is not equipped with all the facilities of the
original touring Coach as outlined above. In such cases, we cannot accept
liability for any change in the Coach arrangements such as detailed above
where they have been caused by unforeseen circumstances.
Short transfers are not always operated using the main touring Coach, hence
on board facilities may vary on these occasions.
The Coach Drivers take great pride in the appearance and cleanliness of the
Coaches. We therefore request everyone to take special care in helping to
maintain the cleanliness of the Coaches. The Coach Drivers will do their best
to look after you and the Coach – however your co-operation is essential.
On Group Tours, passengers are not allotted seat numbers, and on our longer
Tours we may operate a seat rotation system. The passengers shall in the case
of the latter follow the instructions of the Tour Manager in this regard.
For Europe Tours, average travelling time by coach is approximately 8 to 10
hours a day under normal road conditions. Comfort stops are provided after
appropriate intervals having regard to the daily itinerary.
Toilets: All our Coaches have an on-board W.C., which is strictly
for emergency use only, and is not a substitute for using the facilities at
regular rest stops. Please note that the on-board W.C. on coaches have limited
capacities and therefore we advise passengers to use them only on an
‘emergency’ basis as once the capacity has been reached the W.C. will be
locked. In case you do have to use the on-board W.C. in an emergency, we
request you to take great care, for obvious reasons of comfort to yourself and
your co-passengers. Children must always be accompanied by an adult when using
the on-board W.C. On rare occasions your coach may not have an on-board W.C.
On our flight tours, please note that your touring coach will not have an
Smoking / Alcohol: For the comfort of all Passengers, smoking
(including the use of electronic cigarettes, e-cigars, e-pipes and other
vaporizers), consumption of alcoholic beverages and consumption of snacks are
strictly prohibited on board the Coaches. However, rest stops are made at
convenient Service Stations, at regular intervals.
Passengers should not leave behind any property in the Coach while
disembarking. The Company would not be responsible or liable in case of loss
of such property under any circumstances.
The program for our coach tours is based on the Dover-Calais channel crossing
route. In addition to the Ferries from Dover to Calais and vice versa, we also
use Eurotunnel Le Shuttle services from Folkestone to Calais for many of our
departures. You may find on a particular tour that both crossing methods are
used, i.e. Eurotunnel Le Shuttle for your outbound travel and the ferry
crossing for your inbound travel. Taj Tours London Limited reserves the right
to direct tours to alternative ports if necessary.
Taj Tours London Limited does not have special tours for persons with a
disability, however we do try to accommodate such passengers on our Tours. You
can bring your wheelchair on Tour, as long as it is fully collapsible, manual
and non-motorized. Further, it is compulsory that you travel with an
able-bodied companion capable of pushing you in the wheelchair, as the Tour
Manager cannot take this responsibility. Electric wheelchairs cannot be stored
on any of our coaches. The driver will load and unload the wheelchair from the
coach for the passenger, however the passenger will have to be physically fit
enough to be able to board and disembark the coach on their own. Please advise
us at the time of booking if you plan to bring one. Taj Tours London Limited
will also request hotels for suitable rooms - however this is only on a
request basis and cannot be guaranteed.
Optionals & Additional Excursions
In order to offer you the best value for money, Taj Tours London Limited gives
you more choice and flexibility to choose the components of your Tour to make
it of maximum enjoyment for yourself. Taj Tours London Limited have produced
an itinerary that gives a very comprehensive program to suit all ages and
interests. For your further enjoyment and value for money, we offer choices
en-route to participate in further sightseeing excursions. Of course, if you
do not participate, you do not pay. Optionals / Additional Excursions can be
purchased prior to tour departure or on the commencement of your tour in Euros
Cash only. Please note, if we do not have sufficient passengers for any
Optional / Additional Excursion which is featured OR offered by the Tour
Manager en-route or in resort, then the Optional / Additional Excursion may be
cancelled. In this instance all pre-paid monies paid will be refunded on your
Upon receiving your completed and signed Booking Form and deposit payment, we
will confirm your Booking and send you the Confirmation Invoice, and you will
have confirmed seats on the relevant Tour that you have chosen. One week prior
to your Departure Date you will be sent a Tour Confirmation Pack containing
your, Hotel List, joining details, and travel hints, i.e. clothing, money and
general guidance notes. If you have not received this information three days
before Departure Date, we request that you telephone our Office or your
Booking Agent immediately, to check the exact Departure Time and Departure
Point for your Holiday. We regret that we would be unable to consider any
claim for loss of money or compensation from Passengers who fail to contact us
in the event of their not receiving final Holiday details.
Conditions of Passage
The conditions mentioned in our 'Terms and Conditions' and 'General
Information' and 'Tips for Passengers' are applicable to every Passenger, who
books a Brochure Tour or any Special Tour or travel arrangement with Taj Tours
London Limited. In the event of a Passenger booking through us a Tour or Tour
Arrangement of any other Tour Operators like Package Tours, Cruises, etc., the
'Terms and Conditions' specified by such Tour Operator, including their
payment schedule, cancellation, refund, etc. shall be applicable, in addition
to our 'Terms and Conditions' and 'General Information' and 'Tips for
Passengers' while determining the contractual relation between the Passenger,
the Tour Operator and us.
|PLEASE NOTE THAT the
above Terms and Conditions govern your Contract with us and are
contained with the General Information for Passengers and Tips for
Passengers in our Brochure 2018. In the event that any provision(s)
therein contained conflict with those stated above, the Terms and
Conditions with the General Information for Passengers and Tips for
Passengers set out on our Website 2018 shall prevail.