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Taj Tours London!
 
 
TERMS & CONDITIONS GENERAL INFORMATION PRIVACY POLICY
 
 
TERMS & CONDITIONS
 
Our brochures are prepared some considerable time in advance of publication. (November 2016). Every effort is made to ensure that the information contained in our brochures and on our website is accurate and up-to-date as possible. However, prices and other information can and do change.
 
Scope of Activity

We are travel and holiday organisers only. We do not control or operate any airline, neither do we own or control any shipping company, coach or coach company, hotel, transport, restaurant, or any other facility or service mentioned in this Brochure. Though we take care in selecting all the components of your holiday, we can only select and inspect them. As we have no control in running of them, we cannot be responsible for any delay, improper services provided by any agency, airline, transport, hotel, any provider of services, for any injury, death, loss or damage which is caused by the act or default of the management or employees of any hotel, airlines, shipping companies, cruise, coach owners / coach operators / tour operators who are the Company's independent contractors.

We are also not responsible for the delay or deficiency in services provided by agency, airline, transport, hotel, any provider of services, and/or any act or actions of co-travellers, co-passengers which may result in injury, damage to the life/limb or property of the Client or interfere with enjoying or availing the following and /or the other services to be provided on the tour.

 
1. The Booking

Your Contract is with Taj Tours London Limited. You must be minimum eighteen years old to make a booking with Taj Tours London Limited. A Contract exists between us when we have confirmed that we have space available on the Tour of your choice, we have received your signed Booking Form and deposit, and sent you a Confirmation Invoice. All the relevant sections of the Booking Form must be correctly and fully completed. We can only accept signed Booking Forms, as this confirms that you and the other people on the Tour accept our Booking Terms and Conditions and are entering into the Contract.

Please note that for all bookings we require you to send us a signed Booking Form, with all relevant sections fully completed. We cannot accept part completed Booking Forms. Where you intend to make your booking online, we will require you check the box confirming that you have read, understood and accepted the 'Terms and Conditions', 'General Information' and 'Tips for Passengers' and agree to be bound by them.

 
2. Deposit

For all Tours, upon completion of the signed Booking Form, a £200 / $300 non-refundable deposit per person or 30% of the Tour Cost, which ever is the greater, must be paid to the Company. Where the Tour Costs are lower than the deposit, then the full Tour Cost is payable.

For all bookings received less than four weeks prior to the Date of Departure for the relevant Tour, full payment will be required at the time of booking.

 
3. Payments

Payment can be made to Taj Tours London Limited, by cash or cheque (with cheque guarantee card) or direct bank transfer into our bank account or Paypal (2% charge to Balance). For bookings which are made within 10 working days of the Tour Departure Date, the full amount will become immediately payable either with GBP Cash OR DIRECT BANK TRANSFER into our bank account. Passengers paying in US DOLLARS Cash or Travellers Cheques at the Taj Tours London Limited Office in London and by Paypal will be charged 2% as a supplement in addition to the total Tour Cost.

 
4. Balance

Once the completed Booking Form and deposit have been received an Invoice will be sent, along with a receipt for the monies already paid. The balance of the money must be paid 28 days prior to the Tour Departure Date.
  1.  Any booking made within 28 working days of the Tour Departure Date is considered to be a late booking for which the full payment will be required at the same time of booking. For bookings which are made within 10 working days of the Tour Departure Date, the full amount will become immediately payable in GBP CASH OR DIRECT BANK TRANSFER to our bank account.
     
  2. Failure to pay the balance amount within the specified period will result in the cancellation of the booking, and the payment of a cancellation fee, as detailed below.
     


 
5. If you Cancel your Holiday
 
If you or any member of your party wishes to cancel your holiday, you must notify us in writing. In any case, the date of cancellation will be at the date on which notice is received in the Tours Department of Taj Tours London Limited. The person who signed the Booking Form must also sign the letter of cancellation. As this incurs administrative costs and we may not be able to resell your booking, cancellation charges will apply on the following scale:
 
Period Before Departure within which Written Instructions are Received
by Taj Tours London Limited
Amount of Cancellation Charges shown as a % of a Total Holiday Price excluding Insurance Premium & Visa Fees
   
More than 28 days Deposit only
27 - 14 days 50% of total holiday cost
13 - 07 days 75% of total holiday cost
06 days or less 100% of total holiday cost
 
NB - Please check your Travel Insurance, as you may be able to receive all or part of these costs under your Policy. Should you cancel your holiday due to a Visa Application rejection, then the charges listed above will also apply, which will be in addition to an administrative charge of £50.00 per person.
 
A fee of £50.00 per person will also be made for Change of Name and / or Change of Tour Departure (only for Coach Tours) – this request is allowed only more than four weeks prior to the Date of Departure for the Tour booked.
 
In all instances any deposits paid will automatically become non - refundable.
 
In all cases, the above Cancellation Fees will be applicable in the local currency.
 
Force Majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, sea port / airport strikes, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather and traffic conditions.
 
 
6. If you Change your Booking

If, after your confirmation Invoice has been issued, you wish to change your travel arrangements in any way, for example the chosen Departure Date (only for Coach Tours), Names of Passengers or accommodation, we will do our utmost to make these changes, but it may not always be possible. Change of Name and / or Change of Tour Departure (only for Coach Tours) are allowed only more than four weeks prior to the Date of Departure for the Tour booked. Any request for changes to be made must be in writing from the person who made the booking or your travel agent. You will also be asked to pay an administrative charge of £50.00 per person per change, and any further costs we incur in making this alteration. You should be aware that these costs could increase closer to the Departure Date that changes are made and you should contact us as soon as possible.

 
7. Our Liability to you
 

The Company does not own or control Hotels, Coach or other facilities mentioned in the Tour.

 
  1. We accept responsibility for ensuring that your travel arrangements, which you book with us, are supplied substantively as described in this Brochure. If any part of your travel arrangements are not provided as promised, due to the fault of our employees, agents or suppliers we will pay you appropriate compensation if this has materially affected the enjoyment of your travel arrangements. Subject to paragraph (b) below our liability in all cases shall be limited to a maximum of 1% of the costs of your travel arrangements.
     
  2. Taj Tours London Limited shall not be responsible and / or liable for any damages caused to the Passenger due to reasons beyond the control of Taj Tours London Limited (Force Majeure / Vis Majeure). Taj Tours London Limited shall, in no circumstances whatsoever be liable to the Passenger in case of:
  • Any loss of life, limb or property, sickness, delay, discomfort, additional expenses incurred by the Passenger, consequential loss and/or damage or any kind suffered by Passenger howsoever caused arising out of any act, omission, default of any Independent Contractor or by any servant or agent employed by the Independent Contractor or third person who may be engaged or concerned in the provision of accommodation, meals, transportation, entertainment, refreshment or any other service comprising the Tour Package.
     
  • Failure on the part of Airline to accommodate Passengers despite having confirmed tickets or cancellation or change of route or delay of Flights.
     
  • Loss of / delay of baggage by Airline / Coach / Cruise / Train.
     
  • In any case, no liability on the part of the Company arising in any way out of this contract in respect of any Tour, Holiday, Excursion facility shall exceed the total amount paid for the Tour Holiday, and shall in no case include any consequential loss or additional expense whatsoever.
     
  • Any death, personal injury, sickness, accident, loss, delay, discomfort, increased expenses, consequential loss and/or damage or any kind of theft howsoever caused;
     
  • Any act, omission, default of any independent Contractor or other person or by any servant or agent employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facility or service for the passenger or for any person traveling with him howsoever caused.
     
  • The temporary or permanent loss of or damage to baggage or personal effects howsoever caused including willful negligence on the part of any person.
     
  • Overbooking of seats / rooms by the Airline / Hotel.
     
  • Any overstay expenses due to delay or changes in Bus / Flights / Ships / Trains or cancellation of special bogie or other services due to sickness, weather conditions, war or any other cause whatsoever.
     
  • The Company shall not be responsible and / or liable for any damages caused to the Passenger due to reasons beyond the control of the Company (Force Majeure / Vis Majeure).
     
  • In any case, no liability on the part of the Company arising in any way out of this contract in respect of any Tour, Holiday, Excursion facility shall exceed the total amount paid for the tour holiday, and shall in no case include any consequential loss or additional expense whatsoever.
The immunities provided under this contract to the Company shall be available to the Company's Managers, including Tour Managers, Employees, Servants and Agents but not to the Independent Contractors selected by the Company.
 
  1. We cannot accept responsibility where the failures are attributable to a third party not connected with the provision of the Holiday and are unforeseeable or unavoidable, or where the failures are due to unusual and unforeseeable circumstances beyond our control.
 
We do take all reasonable steps in ensuring that the organisation maintains standards and provide a service that is acceptable to the Company. The information within this Brochure has been compiled with all reasonable care and is correct to the best knowledge of the Company and is published in good faith.
 
 
8. Complaints

We do our best to give passengers traveling on any of our Holidays an enjoyable, trouble free Holiday, but occasionally plans go wrong. Should you have a complaint, please inform the ‘Taj Tours’ Tour Manager at the time, who will do everything possible to resolve the matter immediately. If the situation is not resolved to your satisfaction, then you must notify the Company within 28 days of the Tour ending in writing. If you do not write to us within this time, then this will affect the investigation and outcome of the complaint. Any disputes between passengers and Taj Tours London Limited, shall be governed by Laws of the England & Wales.

 
9. Passports & Visas

Every passenger will need to hold a valid Passport to travel on our Tours. For Non European Union Passengers you must ensure that you have a minimum validity of at least 3 months for some destinations and usually 6 months for most Countries. This means that your passport must be valid for the prescribed minimum period from the date of return into the United Kingdom after your Tour.

In addition to the above, Visas may be required depending on the type of Passport you hold and the Country(ies) you intend to visit. The cost of processing Visas and Passport is not included in the Tour Price and you are required, if we are assisting you in obtaining the required Visas, to pay for them separately. Details of these costs will be given at time of booking by your Travel Agent.

Where we are applying for your Visa, we will use our reasonable endeavours to assist you in obtaining the required Visa. However, Taj Tours London Limited cannot accept any responsibility for any expenses, delay or curtailment incurred as a result of Passenger’s documents not being correct or ultimately for any Visa being declined. If Visas are not obtained from the relevant Embassies and Passengers are unable to travel, then cancellation charges will apply as per the above. Further the fee for the lodging of the Visa Application is non-refundable. Please note this charge will be in addition to the deposit paid which is non-refundable and in addition to the cancellation charges, which will apply per person as detailed in section.

 
10. Customs and Immigration Delays / Enquiries

Taj Tours London Limited will not be held responsible, if you are stopped or held by any government department, e.g. Police, Customs, Immigration or any other authorities of the destination country. The tour will continue and no financial or any other kind responsibility will be accepted by Taj Tours London Limited Passengers who are held back will have to make their own arrangements to their destination.

 
11. Health

UK & EC citizens are advised that from 1st January 2006, you will need a European Health Insurance Card (EHIC) to receive healthcare that becomes necessary during your visit to an EEA country or Switzerland. Please note that is strongly advised that you should still obtain travel insurance as a precaution.

NON EC citizens are advised to obtain the necessary travel insurance from their country of origin. We strongly advise that all passengers obtain travel insurance for the entire duration of their holiday.
Any person who has a contagious disease is forbidden to travel. Any person found during the Tour with such a disease will be asked to leave the Tour, and will have to make their arrangements to return home. Any expenses arising will have to be borne by you although may be recovered by the Travel Insurance acquired by the Passenger, subject of course to the Terms and Conditions of your Policy. Taj Tours London Limited accepts no responsibility for any costs or losses suffered by you.

 
12. Vaccinations, Health & Safety

For some Countries a valid certificate of vaccination against certain diseases may be recommended or required by Immigration authorities / the Department of Health. Yellow fever and Cholera vaccinations or a course of anti-malaria tablets may also be required depending on the destination. Additionally, we recommend that anyone travelling overseas is immunised against Typhoid, Polio, Tetanus and Hepatitis (please consult your doctor). When travelling to more than one country additional vaccinations may be required. As regulations are frequently changing, you must check with your doctor as to which inoculations are advisable for your chosen holiday. You should also refer to the Department of Health leaflet “Health and Advice for Travellers”. You may also check with your local health provider. Valid medical insurance for the entire duration of your trip is highly recommended.

The safety standards and regulations, which apply overseas, are those of the country concerned. Often they do not aspire to the same levels as in the UK, due to this the general standards of safety, hygiene, fire precautions, etc. can differ to those we expect in the UK. We suggest you familiarise yourself with fire escapes, and check depth and exits from swimming pools before swimming. Upset stomachs can easily be caused from climate change, water & ice. Please exercise precaution and seek immediate advice if you think you may be affected. Avoid skin piercing and touching wild or stray animals as rabies is also a big threat. You should take due care of sunburn by using creams and not over exposing yourself. It is advisable to keep note of any significant medical condition you have and details of any medication you are prescribed.

 
13. Punctuality

All our tours are subject to governance by VOSA for driving hours and the Coach Drivers are bound by restrictions concerning maximum driving hours per day and per week. The Itineraries are planned having regard to the same.

It is therefore, essential that the itineraries, schedules and timings are strictly adhered to by the Passengers, so as to ensure that all the services can be duly provided. Taj Tours London Limited will not take responsibility for passengers left behind due to not adhering to itineraries and timings stated by the tour manager for whatsoever reason. It is a passenger’s responsibility to ensure that they are clear in understanding of the departure time from any given point. Any passenger left behind will have to make their way to the next appropriate joining point independently, and no financial or other responsibility is taken by Taj Tours London Limited. Taj Tours London Limited cannot be held liable for any loss or inconvenience caused by passengers not arriving at the chosen pick-up point at the prescribed time and location. If the passenger misses any service due to lateness, there would be no refund for the same.

Please note that during the tour, the tour manager reserves the right to modify the itinerary as they deem fit. These minor changes are made for the benefit of the passengers and for the smooth running of the tour. These changes are usually due to unexpected delays or major local events that can often arise.

 
14. Lost Property & Thefts

It is the passenger's responsibility to keep their property and valuables safe at all times. If an item has been left at the hotel or restaurant, etc., the passenger can call the concerned persons and provide them with their home address along with their credit / debit card details so the hotel / restaurant / supplier can arrange for the items to be returned to their home address.

Taj Tours London Limited will take no responsibility for retrieving any items of lost property on behalf of a passenger, in line with company policy, safety and law. Taj Tours London Limited will also not take responsibility in reclaiming any belongings from third-party suppliers. It is the passenger's responsibility to contact the service provider directly and arrange for payment and shipping independently. If items are returned to Taj Tours London Limited, we will not be responsible for any damage sustained during transit. Any belongings misplaced by passengers and subsequently given to Taj Tours London Limited will be held for a maximum of seven days. Belongings which are not claimed within seven days will be disposed off or donated to a charity. Taj Tours London Limited maintains a strict policy of not carrying anyone’s property across international borders.

In case of theft, passengers should advise their tour manager immediately and report the theft to the nearest police personnel, so they can be provided with a police report or crime reference number. Passengers are advised not to carry unnecessary valuables and to be vigilant at all times as tourist spots are well known target locations for pick pockets. Taj Tours London Limited recommends that all passengers, including EU citizens, have valid travel insurance.

 
15. Damage of Property

You will be responsible for making full payment for any damage or loss caused by you or any of your party whilst on tour. Payment must be made directly to the service provider / third-party concerned. In failing to do so, you will be liable for any claims or legal actions against us or you (together with any third party legal costs) resulting from your or your party’s actions.

 
16. Flight Tours

Our Flight Tours are operated by local ground operators who handle all the arrangements at the various destinations. On these tours you may not necessarily be accompanied by a tour manager and you will be assisted by a local representative (for emergencies and enquiries) during your tour. The local representative will not be present with you at all times. A local guide / representative will accompany you on your sightseeing / excursions, however you will also be given free time to explore the destinations on your own. Your sightseeing / excursions / tours will be conducted in a coach or mini-bus (facilities on the vehicle will vary from those on our European Coach Tours). There is no seat allocation on these tours and passengers will be accommodated within the vehicle based on the seats available. Sightseeing tours may be conducted with groups not booked through Taj Tours London Limited. Meals will be served at selected restaurants or during excursions. Restaurants will be located within walking distance from your hotels and passengers will be required to reach the restaurants by themselves. Passengers are required to check the status of visa and immigration for the country / countries of travel. Taj Tours London Limited will not take responsibility for any cancellation due to absence of correct passport / visa requirements, as it is the passenger's responsibility to ensure that these requirements are fulfilled prior to their tour departure.

 
OUR OBLIGATION TO YOU
 
We Reserve your Holiday

When we have confirmed that we have available space on the Tour of your choice and you have sent us a completed Booking Form, a Provisional Booking will be made for you. Your booking status will only be changed to “Confirmed” once we have in our possession a signed Booking Form together with cleared funds for the deposit payable by you and we will forward a receipt and a Confirmation Invoice. The Confirmation Letter will be sent within one week of the Departure Date.

 
Surcharge

The price of your travel arrangements are subject to surcharges for increases in transportation costs such as fuel, schedule air fares and any other airline cost changes which are part of the Contract between Airlines (and their Agents), and the Tour Operator or Organizer. Also Government action such as increases in VAT, or any other Government imposed increases, and currency changes in relation to an Exchange Rate variation. Even in this case, we will absorb an amount of 2% of the price of your travel arrangements, which excludes insurance premiums, Visa Fees and any amendment charges. Only amounts in excess of this 2% will be surcharged, where you have to pay a surcharge there will be an administration charge of £1.00 per person. On each occasion a surcharge is applicable we will send you a further / final Invoice showing the additional amount payable. If this means that you have to pay more than 10% of the price of your travel arrangements, you may cancel your travel arrangements and receive full refund of all monies paid within 28 days of the date of cancellation, except for any premium paid to us for Holiday Insurance, Visa Fees and any amendment charges. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your Final Invoice. Exchange rates we have used in calculating our tour rates are: £1 = 1.35 Euros; £1= 1.47 Swiss Francs.

 
If we Cancel or Change your Holiday
 

In the event of the Company having to cancel the Tour, due to circumstances beyond our control, a full refund of the exact monies received, less the Insurance Premium and Visa Fees will be given. In other certain conditions where we are forced to cancel your Holiday, especially due to insufficient numbers on a particular Tour, if this should occur we would return all the money you have paid to us, less the Insurance Premium and Visa Fees, or offer you a suitable alternative. This may be with an alternative Tour Operator for a similar Holiday. In any instance where refunds are necessary due to changes, amendments or cancellations will be paid directly through your Booking Agent. It will take at least 28 days to process refunds.

There will be no refunds for any unutilized services, e.g. meals, entrance fees, optional tours / additional excursions, hotel accommodation etc. We will additionally pay you the compensation set out above, however this will not apply in circumstances amounting to force majeure.

Your Holiday is planned months in advance and although it is unlikely, it is possible that circumstances may force us to make changes to the advertised Holiday. If for any reason beyond our control, it proves to be necessary to change your Hotel accommodation, Tour routing or Itinerary, we will undertake to provide alternative accommodation of a similar or higher classification. Again, where some feature of your Holiday, such as, a visit or excursion cannot be offered we shall substitute for an equivalent or improved arrangement where possible. We will of course notify you of such changes in writing. If a major change becomes necessary we will inform you as soon as it is reasonably possible, if there is time before your departure. If a major change of your Holiday arrangements is made before departure, which involves changing your day of departure, resort area, or offering accommodation of a lower classification, you may opt for one of the following;

 
  1. Accept the changed arrangements as notified by us.
     
  2. Purchase another holiday from Taj Tours London Limited at a discount of 5% or £50 / $ 80.00 per person, whichever is the lower amount, on the tour price only.
     
  3. Cancel your holiday

In accordance with Civil Aviation Authority regulations, all flights will be issued by a major ATOL holder and not Taj Tours London Limited.
 

 
 
GENERAL INFORMATION
 
Brochure Accuracy

The information given in this Brochure has been included to assist you in choosing the Holiday that best suits your needs and is accurate at time of design and print, (November 2015). Our Brochure descriptions are of the amenities usually available and are, to the best of our knowledge accurate and correct at the date of printing. However, circumstances can change beyond our control. Equipment and amenities facilities require servicing or repairing and therefore we cannot guarantee that they will always be available. Due to various fashion / medical / government seminars and large fairs being held in many major cities, i.e. Paris, Brussels, Amsterdam, Florence, Rome, Nice, Lucerne, Geneva, it may therefore be necessary for us to change our hotels. We will advise of such changes at the prior to your departure. We have made every reasonable effort to avoid these dates, but in some instances it may be necessary to stay outside or alternative cities. It may therefore be necessary, for us to change our scheduled dates, routing of the tour or hotel name, in order to operate without any inconvenience to you. We will advise of such changes prior to your departure. No person other than the Company, in writing, has the authority to vary, add, amplify or waive any stipulation, representation, term or condition set forth in this brochure. Should it become necessary to alter the Tour in any way in order for us to operate, we will advise of such changes as soon as practicable.

 
Baggage & Porterage
 
Baggage: Due to limited luggage storage space in the coach, passengers are requested to limit their baggage to one medium sized suitcase - dimensions of the suitcase should not exceed 30 in. x 18 in. x 10 in. and the weight should not exceed 23 kg. In addition to this medium sized suitcase, you are allowed one small piece of hand luggage per person, weighing up to a maximum of 7 kg. This can be either a ladies handbag or small rucksack or laptop bag and must be able to fit into the inside rack of the coach, or underneath your seat. Trolley bags are not allowed as hand luggage.
 

PLEASE NOTE: ANY PASSENGERS CARRYING BAGGAGE, WHICH DOES NOT FIT THE ABOVE MEASUREMENT OR WEIGHT RESTRICTIONS, WILL NOT BE ALLOWED TO LOAD THE LUGGAGE ONTO THE COACH. FURTHER, DUE TO E.U. HEALTH & SAFETY REGULATIONS, WE WILL NOT BE ABLE TO CARRY OVER SIZED LUGGAGE ON OUR COACH AND THEREFORE, YOU WILL BE ASKED TO LEAVE OVER SIZED BAGGAGE BEHIND OR DENIED BOARDING ON THE COACH.

The coach driver will load and unload only one piece of luggage per person from the coach. It will be the passengers’ responsibility to carry their luggage to and from the coach as well as their hotel room. Porter service is not included in the cost of your holiday price, if passengers wish to utilize this service they must arrange with hotel concierge and pay directly to the Hotel at time of check out. Please note that at some Hotels used by us you may be required to move your own luggage a short distance to the entrance where parking of the coach outside the hotel concerned is not possible.
In case passengers wish to carry an additional suitcase on Tour, the same may be possible in case there is space available in the luggage hold of the Coach, and the charges per additional suitcase will be £5.00 or $10.00 per day. The dimensions of the additional suitcase should not exceed 30 in. x 18 in. x 10 in. and the weight should not exceed 23 kg.

All baggage and personal effects are at all times and in all circumstances the responsibility of the Passenger. It is advisable that the Passenger does not carry valuables on the tour. However, if the Passenger carries any valuables, the same should preferably be kept in the Safe Deposit Lockers, that are commonly made available in most of the hotels.

If you misplace or lose any moveable property, we will not be in any way responsible and the Tour Manager may not be in a position to escort you to lodge complaint with the authorities as it could compromise the convenience and time of the group.

   
 
Pickup Points for European Coach Tours

Taj Tours London Limited can offer you a pick-ups, for your chosen holiday (COACH TOURS TO EUROPE ONLY). Please indicate the nearest pick-up point that suits you on your Booking Form. In case you do not select a pick-up point at the time of booking, Wembley will be selected as a default pick-up point. Please note that some pick-up times are usually very early in the morning, and will be several hours before the actual tour departure time. Also the return time from the tour will be very late in the night, and trains / buses may not be available for your onward journey home. Please note the following:

The Wembley, Southall, Ilford and London Victoria pick-up points are guaranteed for short tours (9 days and less). However, other pick-up points are subject to a minimum of approx. 20 Passengers.

The departure time from your pick-up point on Day 1 will depend on the tour you are joining and could be between 03:00 a.m. and 06:00 a.m. approximately.

The departure time from your pick-up point will be advised to you seven days before the departure date. The departure time is subject to change at any time, prior to the tour departure, due to change in coach and ferry timings, or delays beyond our control. We do not accept any responsibility for passengers having to change their travel arrangements due to a change in the departure time of the tour.

If for any reason we are unable to offer you your preferred pick-up point, we will inform you regarding the same prior to the departure date. We do not accept any responsibility for passengers having to change their travel arrangements due to a change in the pick-up point.

You should plan to be at your pick-up point no later than 15 minutes prior to the departure time communicated to you. Coaches will not be delayed for passengers arriving late.

For some pick-up points, the mode of transportation offered may be a private car, mini-bus or mini-coach, and may not have all the facilities as your Tour Coach.

  • Pick-ups outside the Greater London area (except Dover, Folkestone and Maidstone Services) will be charged at rates shown on the 'PICK-UP POINTS FOR EUROPE COACH TOURS 2016' page - for a return pick-up. Infants aged 0-23 months will pay 50% of the adult price. Note you will need to carry your own child seat.

We will not accept changes to your chosen pick-up point within ten days prior to your tour departure date. Should you decide to amend your chosen pick-up point, and if we are able to allow such a change in special cases, you will be required to pay an administrative charge of £25.00 per person per change. Please also note that these costs may increase the closer to the departure date that changes are made.

For the short tours (9 days and less) the return journeys from the Continent are scheduled to arrive at Dover between 20:00 p.m. and 21:00 p.m. approximately (could be earlier or later sometimes). Coaches will then proceed to the original pick-up points. You should make adequate arrangements for your return journey home, as drop-off times may be very late in the night. The arrival time at Dover and the drop-off time are subject to change at any time, due to change in ferry timings, or delays beyond our control. We do not accept any responsibility for passengers having to change their travel arrangements due to a delay in the return of the Tour.

For the long tours (10 Days and more), there will be limited pick-up and drop-off points.

 
Children

Taj Tours London Limited welcomes children of all ages through its entire program of Holidays and Tours. Special rates have been negotiated for children sharing their parent’s room. One child under 11 years (or as mentioned in the Itinerary) can share the room with his / her parent's and will be provided an extra bed. The maximum occupancy per room is three persons. Infants under the age of two may travel at special rates. Where a child shares the parent’s room, and extra folding bed will be provided, this will however, mean less space in the room. Please note, in case you have 2 children travelling with 2 adults, you will have to book a separate room for the children. The children will be classed as adults and therefore will be required to pay adult rates, as all Tour Costs are based on a minimum of 2 adults sharing per Room. Additional Excursions and flights for children will still be charged at child rates. European legislation requires that all infants must be allocated a seat on Coaches. An additional fee is payable for this and details of this are set out in this Brochure or are available from any of our Reservations Team.

Child / Infant booster seats are not provided by Taj Tours London Limited / the Coach Company, and we advise you to carry your own. Milk and baby food cannot be provided by the hotels or restaurants, and passengers accompanied by young children / infants are advised to carry ready baby milk cartons or baby milk formula on tour. Kindly note that not all hotels provide a kettle so if hot water is required for warming milk etc. in the hotel then it is advisable to carry a bottle warmer / kettle. Manual pushchairs can be kept in the baggage lockers of the coach. Please advise our Reservation Team at the time of booking if you intend to carry a pushchair for your child / infant.

 
Service Fees

Service Fees / Tips are customary in all parts of the world for services rendered (Coach Driver, Tour Manager, Mobile Kitchen Chefs, etc.) The service fees for the Tour Manager and Coach Driver are included in the tour cost. Should you wish to also offer a tip to the Caravan Staff, please do so at the end of your holiday in an envelope. The envelope may be handed over to the Tour Manager or the Caravan Staff.

 
Foreign Currency & Expenses

Taj Tours London Limited advises passengers to exchange any spending money before they commence their tour. Passengers may also change money on the ferry, however not all passengers will cross the channel via ferry. While on tour, it is not possible for the tour manager to arrange for a passenger to exchange money, and not all places of interest will have ATM machines or accept credit / debit cards. All passengers will need to carry a small amount of local currency for their personal expenses, such as, refreshments, lunches, and traveling aids. This is generally GB £20.00 or € 25.00 or US $30.00 per person per day. Passengers are also advised to keep some Euro change while on tour as the same may be needed to pay for toilets in many parts of Europe.

 
Hotels
 

The hotels mentioned on each Tour are only the indicative hotels, and are subject to change based on availability. Please request our Sales Team for the Final Hotel List for your Tour.

As you will be out sightseeing most of the time and will retire to room only for the night, the Company selects Hotels at locations, which give comfort and value for money. Hence depending on the day-to-day Itinerary, the Hotel may be confirmed either in the City or away from the city centre as in some cases it reduces the following day's travel time on the Coach. Please note that hotel check-in times are from late afternoon, e.g. 3pm, and checkout is at 11am.

Most hotels in Europe do not have air-conditioners or fans and tea / coffee or kettle facilities in rooms as standard.

A double room has either a single queen-size bed or two separate beds. If the Passenger requests for a room with queen-size bed, the same would be provided subject to availability as most of the Hotel rooms in Europe are twin-bedded. In case of non-availability of room with queen-size bed, a twin bedded-room will be given.

Please note that hotels in Europe can have exceptionally small rooms unlike what you may have experienced in other countries such as the United States of America.

The Company recommends a maximum of only three persons in one room. Triple Rooms are usually no larger than Twin / Double Rooms and the third bed is often a roll-away bed or cot or sofa-bed placed in a Twin / Double Room.

However if you are a family of four, i.e. two adults and two children, then your first child will be given an extra bed but the second child will be required to share the bed as no extra bed can be provided. In such a case, a reduction will be provided for the second child as stated within the tour itinerary. The extra bed provided to the first child will either be a sofa bed or roll-away bed or cot suitable for one individual only. For a more comfortable stay, we recommend you book a separate room for the children. In this case, the children will be classed as adults and therefore will be required to pay adult rates, as all Tour Costs are based on a minimum of two adults sharing per Room.

Please note that on some tours it is only possible to accommodate a maximum of 3 individuals in a room. In such a case, if you are a family of four, i.e. two adults and two children, you will have to book a separate room for the children. The children will be classed as adults and therefore will be required to pay adult rates, as all Tour Costs are based on a minimum of two adults sharing per Room.

The cost of the package is based on a minimum of two adults sharing one room. If your group consists of one adult and one child, the child must pay a full adult fare to make up the cost for the room required.

Hotels do not provide baby cots for infants as standard and the same must be requested in advance (subject to availability).

For example:

 
Your Family Amount you will Pay Rooms
     

1 Adult + 1 Child

2 x Adult Tour Price 1 Double / Twin Room
     
2 Adults + 1 Child (2 x Adult Tour Price) + (1 Child Tour Price) 1 Double / Twin Room + 1 extra bed
     
2 Adults + 2 Children OPTION 1: (4 x Adult Tour Price)

OR

OPTION 2: (2 x Adult Tour Price) + (2 Child Tour Price)

OPTION 1: 2 Double / Twin Rooms

OR

OPTION 2: 1 Double / Twin Room + 1 extra bed

     
2 Adults + 3 Children (4 x Adult Tour Price) + (1 Child Tour Price) 2 Double / Twin Room + 1 extra bed
(in one of the Rooms)
 
In case of a passenger booking on a Single basis, you have to pay Single Room supplement, unless two such passengers are willing to share Rooms. Even in such cases, we do not take any responsibility as to compatibility, integrity, character or punctuality of either of the Passengers and such a decision shall be entirely that of the concerned Passengers as to the consequences. If, after having agreed to share a Room, either or both the sharing parties wishes to revert to having a Single Occupancy Room then it will be provided strictly on an availability basis and both the Passengers will have to pay Single Room Supplement in full for the entire Trip. Similarly, in case either of the Passengers is unable to travel due to any reason whatsoever, the other Passenger will have to pay Single Room Supplement in full.

Any damage caused to the Hotel property by you will have to be paid by you and we would not be liable for the same.

 
 
Meals

On Europe tours Breakfasts are served by the hotels and generally include: Cereals, Milk, Tea / Coffee, Fruit Juices, Bread, Butter, Jam, Scrambled / Boiled Eggs, Yoghurt and Fruit. At some hotels Cheese and Cold Cuts are also included for breakfast.

On certain Europe tours at certain places, we have arranged for Indian chefs to cater for your meal requirements. This will involve the chefs preparing freshly cooked Indian lunches & dinners (the menu will be pre-set) from a mobile kitchen. Further lunches served on these days, will be en route, in pre selected picnic areas where there may be no seating arrangements. Due to adverse weather conditions, it may not always be possible to provide lunches en route. Please note if this is the case, then no refunds will be given. At places where we provide Indian lunches / dinners at restaurants, the menu will be pre-set and should you require any additional items, then this can be ordered and paid for directly with the restaurant.

There are pre-set menus provided on the tour. The meal and the type of meal are clearly indicated if available, in the Brochure. We, however, reserve the right to change the meal arrangement, where circumstances compel us to do so. On certain Tours, we will provide pre-set Continental dinners at the hotel / restaurant as mentioned by the Itinerary.

If for any reason Taj Tours London Limited are unable to provide a meal (meal is missed), Taj Tours London Limited will either take passengers to an alternative restaurant or provide them with a fixed amount for the missed lunch / dinner.

Unlike an Airline, we cannot process for a special meal, nor can we guarantee a special diet for customers if applicable. Neither can we guarantee special meals or special timings or extra halts for infants, children, elderly passengers or passengers with diabetes / cholesterol / high blood pressure / etc.

Taj Tours London Limited will attempt to accommodate the requirements of individuals who suffer from allergies, however, this is not guaranteed. Passengers who suffer from allergies must inform Taj Tours London Limited in writing at time of booking. Individuals who suffer from severe allergies are strongly advised to take all relevant precautions before travelling. Passengers are strongly advised to also inform the Tour Manager of any allergies at the beginning of the tour.

Taj Tours London Limited can take no responsibility for the actions of other passengers who aggravate allergies suffered by another passenger.

We cannot guarantee that food within Restaurants and Kitchen Caravans are free from allergens (e.g. nuts, lactose, etc.) due to potential cross contamination risks from products, people and the environment. Taj Tours London Limited will attempt to accommodate any requests concerning dietary requirements, however passengers are advised that these are not guaranteed. Passengers should enquire with the Tour Manager regarding the adherence to these requirements at time of dining.

 
Coach / Seating

The Company uses air-conditioned / air-cooled executive Coaches, Minibuses or Cars. Facilities on some Coaches include: videos, reclining seats and air-cooled vents or air conditioning.

Very occasionally, an unforeseen circumstance, such as Coach breakdown, may occur whereby it is necessary for us to provide a replacement Coach at short notice. This can sometimes mean that the Coach has a different seating configuration necessitating a change of seating plan or that the Coach is not equipped with all the facilities of the original touring Coach as outlined above. In such cases, we cannot accept liability for any change in the Coach arrangements such as detailed above where they have been caused by unforeseen circumstances.

Short transfers are not always operated using the main touring Coach, hence on board facilities may vary on these occasions.

The Coach Drivers take great pride in the appearance and cleanliness of the Coaches. We therefore request everyone to take special care in helping to maintain the cleanliness of the Coaches. The Coach Drivers will do their best to look after you and the Coach – however your co-operation is essential.

On Group Tours, passengers are not allotted seat numbers, and on our longer Tours we may operate a seat rotation system. The passengers shall in the case of the latter follow the instructions of the Tour Manager in this regard.

For Europe Tours, average travelling time by coach is approximately 8 to 10 hours a day under normal road conditions. Comfort stops are provided after appropriate intervals having regard to the daily itinerary.

Toilets: All our Coaches have an on board W.C., which is strictly for emergency use only, and is not a substitute for using the facilities at regular rest stops. Please note that the on board W.C. on coaches have limited capacities and therefore we advise passengers to use them only on an ‘emergency’ basis as once the capacity has been reached the W.C. will be locked. In case you do have to use the on board W.C. in an emergency, we request you to take great care, for obvious reasons of comfort to yourself and your co-passengers. Children must always be accompanied by an adult when using the on board W.C. On rare occasions your coach may not have an on board W.C. On our flight tours, please note that your touring coach will not have an on board W.C.

Smoking / Alcohol: For the comfort of all Passengers, smoking (including the use of electronic cigarettes, e-cigars, e-pipes and other vaporizers), consumption of alcoholic beverages and consumption of snacks are strictly prohibited on board the Coaches. However, rest stops are made at convenient Service Stations, at regular intervals.

Passengers should not leave behind any property in the Coach while disembarking. The Company would not be responsible or liable in case of loss of such property under any circumstances.

 
Travel Details

Upon receiving your completed and signed Booking Form and deposit payment, we will confirm your Booking and send you the Confirmation Invoice, and you will have confirmed seats on the relevant Tour that you have chosen. One week prior to your Departure Date you will be sent a Tour Confirmation Pack containing your, Hotel List, joining details, and travel hints, i.e. clothing, money and general guidance notes. If you have not received this information three days before Departure Date, we request that you telephone our Office or your Booking Agent immediately, to check the exact Departure Time and Departure Point for your Holiday. We regret that we would be unable to consider any claim for loss of money or compensation from Passengers who fail to contact us in the event of their not receiving final Holiday details.

 
Coach / Seating

The Company uses air-conditioned / air-cooled executive Coaches, Minibuses or Cars. Facilities on some Coaches include: videos, reclining seats and air-cooled vents or air conditioning.

Very occasionally, an unforeseen circumstance, such as Coach breakdown, may occur whereby it is necessary for us to provide a replacement Coach at short notice. This can sometimes mean that the Coach has a different seating configuration necessitating a change of seating plan or that the Coach is not equipped with all the facilities of the original touring Coach as outlined above. In such cases, we cannot accept liability for any change in the Coach arrangements such as detailed above where they have been caused by unforeseen circumstances.

Short transfers are not always operated using the main touring Coach, hence on board facilities may vary on these occasions.

The Coach Drivers take great pride in the appearance and cleanliness of the Coaches. We therefore request everyone to take special care in helping to maintain the cleanliness of the Coaches. The Coach Drivers will do their best to look after you and the Coach – however your co-operation is essential.

On Group Tours, Passengers are not allotted seat numbers, and on our longer Tours we may operate a seat rotation system. The Passengers shall in the case of the latter follow the instructions of the Tour Manager in this regard.

For Europe Tours, average travelling time by coach is approximately 8 to 10 hours a day under normal road conditions. Comfort stops are provided after appropriate intervals having regard to the Daily Itinerary.

Toilets: All our Coaches have an on board W.C., which is strictly for emergency use only, and is not a substitute for using the facilities at regular rest stops. In case you do have to use the on board W.C. in an emergency, we request you to take great care, for obvious reasons of comfort to yourself and your co-passengers. Children must always be accompanied by an adult when using the on board W.C.

Smoking / Alcohol: For the comfort of all Passengers, smoking, consumption of alcoholic beverages and consumption of snacks are strictly prohibited on board the Coaches. However, rest stops are made at convenient Service Stations, at regular intervals.

The Passengers should not leave behind any property in the Coach while disembarking. The Company would not be responsible or liable in case of loss of such property under any circumstances.

 
Channel Crossings

The program for our coach tours is based on the Dover-Calais channel crossing route. In addition to the Ferries from Dover to Calais and vice versa, we also use Eurotunnel Le Shuttle services from Folkestone to Calais for many of our departures. You may find on a particular tour that both crossing methods are used, i.e. Eurotunnel Le Shuttle for your outbound travel and the ferry crossing for your inbound travel. Taj Tours London Limited reserves the right to direct tours to alternative ports if necessary.

 
Wheelchair

Taj Tours London Limited does not have special tours for persons with a disability, however we do try to accommodate such passengers on our Tours. You can bring your wheelchair on Tour, as long as it is fully collapsible, manual and non-motorized. Further, it is compulsory that you travel with an able bodied companion capable of pushing you in the wheelchair, as the Tour Manager cannot take this responsibility. Electric wheelchairs cannot be stored on any of our coaches. The driver will load and unload the wheelchair from the coach for the passenger, however the passenger will have to be physically fit enough to be able to board and disembark the coach on their own. Taj Tours London Limited will also request hotels for suitable rooms - however this is only on a request basis and cannot be guaranteed. Please advise us at the time of booking if you plan to bring one.

 
Optionals & Additional Excursions

In order to offer you the Passenger the best value for money, Taj Tours London Limited gives you more choice and flexibility to choose the components of your Tour to make it of maximum enjoyment for yourself. Taj Tours London Limited have produced an Itinerary that gives a very comprehensive program to suit all ages and interests. For your further enjoyment and value for money, we offer choices en-route to participate in further Sightseeing Excursions. Of course if you do not participate, you do not pay. Optional packages can be purchased in full prior to tour departure or at their higher individual rates on the commencement of your tour in GBP Sterling Cash only. Please note, if we do not have sufficient Passengers for any Optional / Additional Excursion which is featured OR offered by the Tour Manager on route or in Resort, then the Optional / Additional Excursion may be cancelled. In this instance all monies paid will be refunded upon your arrival into the UK.

 
Travel Details

Upon receiving your completed and signed Booking Form and deposit payment, we will confirm your Booking and send you the Confirmation Invoice, and you will have confirmed seats on the relevant Tour that you have chosen. One week prior to your Departure Date you will be sent a Tour Confirmation Pack containing your, Hotel List, joining details, and travel hints, i.e. clothing, money and general guidance notes. If you have not received this information three days before Departure Date, we request that you telephone our Office or your Booking Agent immediately, to check the exact Departure Time and Departure Point for your Holiday. We regret that we would be unable to consider any claim for loss of money or compensation from Passengers who fail to contact us in the event of their not receiving final Holiday details.

 
Conditions of Passage

The conditions mentioned in our 'Terms and Conditions' and 'General Information' and Tips for Passengers' are applicable to every Passenger, who books a Brochure Tour or any Special Tour or travel arrangement with Taj Tours London Limited In the event of a Passenger booking through us a Tour or Tour Arrangement of any other Tour Operators like Package Tours, Cruises, etc., the 'Terms and Conditions' specified by such Tour Operator, including their payment schedule, cancellation, refund etc. shall be applicable, in addition to our 'Terms and Conditions' and 'General Information' and 'Tips for Passengers' while determining the contractual relation between the Passenger, the Tour Operator and us.

 
 
 
 
 
 
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